Privacy Policy

Last updated: November 12, 2025

At our service , we respect your privacy and strive to protect your personal data. This Privacy Policy explains how we collect, use, and protect your data when you use our online crypto asset exchange service.

1. What is personal data?

Personal data is any information that relates to you and that, alone or in combination with other information, makes it possible to identify you as an individual. This may include your name, location, or technical information such as MAC addresses, IP addresses, and browser information.

2. Legal grounds for processing your data

We process your data on the basis of your consent to the processing of personal data. Such consent is deemed given at the moment of submitting a Request to exchange crypto assets.

We may process your data not only on the basis of your consent, but also in cases where such processing is necessary:

to provide you with services in accordance with the Terms of Service;
for the purposes of the Service's legitimate interest, including improving services and preventing fraud;
to comply with our legal obligations.

3. What data we collect

Personal information: first and last name, residential address, contact details including phone number and email address.
Document data: identity documents (passport, ID card, driver's license, etc.).
Transaction information: dates, amount, currencies, exchange rates, status of each operation.
Technical information: IP address, browser type and version, operating system, access time and date.
Cookies and other tracking technologies to ensure the correct operation of the website and analyze user behavior.

4. Why we collect your data

Provision of services. Processing and fulfilling your cryptocurrency exchange requests.
Identification and identity verification. Checking and confirming your identity in accordance with the AML/CTF policy.
Analytics and Service improvement. Analysis of the Service's operation, optimization of functionality.
Communication. Security notifications and important Service updates.
Legal compliance. Fulfilling obligations to regulators.

5. Disclosure of information

1. Upon request of the law and law enforcement agencies. Your data may be provided to official authorities if required by law.

2. Third parties involved in processing requests. Your data may be transferred to partners involved in processing and executing operations (banks, payment systems, exchange partners).

6. Your rights regarding personal data

Right of access - you may request information about your personal data.
Right to rectification - you may request that inaccurate data be corrected.
Right to erasure (right to be forgotten) - you may request the deletion of your data.
Right to restriction of processing - you may request that the processing of data be restricted.
Right to object - you may object to the processing of data for direct marketing purposes.
Right to withdraw consent - you may withdraw consent at any time.
Right to data portability - you may request that your data be provided in a machine-readable format.

7. Data retention

We store your personal data for as long as necessary to achieve the purposes for which it was collected. Certain categories of data may be retained for at least five (5) years after the end of the relationship with the User.

8. Data security

We apply the necessary technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

9. Changes to the Privacy Policy

We may periodically update this Privacy Policy. The updated version will be published on our website. By continuing to use the Service after the changes are published, you confirm your acceptance of the updated terms.

10. Contact information

If you have any questions or suggestions regarding this Privacy Policy, please contact us through the contact form on the website or by email.